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TAT 3-15 business days! Increased during sales, & holidays!

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Refund & Cancellation Policy

Cancellation of order - No cancellations after 24 hours of your order being placed, I start working on each order ASAP.

Refund/Exchanges - No Refunds/Exchanges on any molds. Unless there's a flaw on my part. I quality inspect each mold before packaging. I will only accept a return/refund within 72 hours of your order being delivered. Molds are custom orders, therefore I don't allow refunds or exchanges. I'm not responsible for dissatisfaction with molds, size, etc. All my mold sizes are in the description of each mold listing. As well as product pictures. If you receive your molds and want to return them due to not needing them anymore, or they don't sell for you. I will not be able to refund, as molds are custom items, hand poured, and made to order. Please read my TAT & understand it could take up to 15 business days. Everything is listed in the description.

If there's a flaw - I want you to be 100% Satisfied with your product(s), so if you are not; please first email me at freshiesbypresleigh@gmail.com and let me know what the problem is. Once we assist in a resolution, I will ask you to send me the mold back the majority of the time. You will be responsible for any shipping costs. Please understand this is to cover both ends of the return/refund. No exceptions are made after we have discussed the issue. 

Refunds - Once I have received and inspected your mold, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you for understanding!❤️